hotel in swanage dorset

Terms and Conditions

These Terms are applicable to all Contracts of any kind made by The Grand Hotel ("the Hotel") and its clients (at times herein referred to as -"the Clients" or "Guests" or singular thereof) and apply to all reservations, bookings and agreements for accommodation, dining, function room hire and use of all services at The Grand Hotel , Swanage and use of this website.

These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent of specific terms for a particular booking that have been signed in writing by an Authorised Representative of the Hotel.

Clients are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation, terms and limitations on the liability of the Hotel.

The issue of a Booking Confirmation by the Hotel to the Guest or Client is deemed acceptance of these terms.


means the date on which the Services are to be provided or shall start to be provided by the Hotel


means the person or Company for whom the Hotel has agreed to provide the Services in accordance with these Terms


means the contract for the provision of the Services including these Terms as appropriate


means the provision of accommodation, room hire and/or supply of food and beverages and other Services by the Hotel for the Client described in writing by the Hotel and on its website or in its brochure

Standard Charges

means the charges shown in any brochure of the Hotel or other published literature relating to the Services in force from time to time


means these terms and conditions

Supply of Service

The Hotel shall provide the Services to the Client subject to the Contract.

The Client shall at its own expense supply the Hotel with all necessary data or other information relating to the Services within sufficient time to enable the Hotel to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information. Specific information requirements are contained in the Schedule. The Hotel may at any time without notifying the Client make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services. 


The charges payable by the Client shall be detailed by a booking confirmation by the Hotel.

If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between the Hotel and the Client for the provision of the Services.

All charges quoted to the Client for the provision of Services are inclusive of any Value Added Tax (VAT) at the applicable rate at the tax point unless otherwise stated.

A minimum length of stay, deposit, cancellation charge and other conditions may also apply to certain rates, which will be separately identified on the booking confirmation.


Clients will be asked to provide a credit or debit card at the time of the Booking to secure the reservation.

A minimum non-refundable deposit of £25.00 per person is required to secure a booking

No allowances can be made for temporary absence, meals not taken, late arrival or early departure.

We accept the following methods of payment: Credit Cards: MasterCard, Debit Cards: Visa / Delta and Visa / Electron. The Guest must pay all outstanding charges on departure from the Hotel.

Online Payment security

We take security very seriously and we use one of the UK’s leading card payment processors, Secure Trading to protect your credit card details.

When you enter your credit card details, it is automatically protected using something called a Transport Layer Security (TLS) between your computer and Secure Trading. TLL works in the following ways:

  • it prevents impersonation - you can tell that you are using a genuine SSL site by the padlock symbol on your screen. Clicking on either the padlock or the image at the foot of each page (dependant upon which Internet Browser is being used) will reveal the Registration Certificate that is issued to Secure Trading;
  • it encrypts data - as soon as your computer has recognised Secure Trading’s computer they encrypt all information that is passed between them. Data encryption means that no one else can read or change your information as it travels over the Internet; it prevents scrambling - TLS uses a Message Authentication Code (MAC) to prevent anyone tampering with their Internet site. Your computer will always check this code before it takes a message from Secure Trading. This means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.

Cancellation and Non-Arrival

A minimum non-refundable deposit of £25.00 per person is required to secure a booking

No allowances can be made for temporary absence, meals not taken, late arrival or early departure.

Cancellations received within 48 hours of arrival will incur the first night's charges. Holiday protection insurance is not included in our tariff and we strongly recommend that you consider this.

Change of Booking Details

Reservations may be amended but any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change. Any deposit/prepayment held will continue to be subject to the terms and conditions at the time of the original booking.

Arrival and Departure

Guests may check-in at any time from 2.00 p.m. on the day of arrival Mon-Sat and 3 pm on Sunday. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 12.00 noon on the following day.

On the day of departure, we kindly ask all guests to vacate their rooms by 11 am (unless a later departure is agreed as part of your booking). Late check-out after this time can be requested subject to availability and may be subject to an additional charge.


We have a small car park free to our guests. There is also limited on-street parking.

We do not accept responsibility for damage to, or theft from, or theft of vehicles parked on the Hotel premises. Parking a vehicle on the Hotel premises shall constitute a waiver by the guest, to the fullest extent permitted by law, of any and all claims of whatsoever nature with respect to such vehicle and/or its contents.


We have an entrance ramp into reception and a lift to all floors, please call us on 01929 423353 to discuss any specific and/ or individual requirements and the availability of appropriate accommodation.


Children aged 16 years and under must be accompanied by a responsible adult at all times to ensure that the children's behavior is appropriate for other guests within the Hotel. Children 2-14 years half price when sharing with two adults. Children under 2 years free of charge. (Please note, we do not supply travel cots).

Dogs and other pets

Normal domestic pets are not accepted, with the exception of guide and hearing dogs.  No pets are permitted in any of the accommodation apart from guide and hearing dogs.


We operate a non-smoking policy in all indoor areas of the Hotel. As all bedrooms at our Hotel have been designated non-smoking should you choose to smoke in your room we reserve the right to fine you £500 to cover the cost of cleaning the room, for the disruption caused and we reserve the right to ask you to leave.

Guests actions that result in triggering a fire alarm and covering or tampering with smoke detectors will result in a minimum fine of £500-£1000.  The Hotel reserves all rights.

Client Responsibilities

We reserve the right to judge acceptable levels of noise or behavior of Clients and their guests or representatives, who must take all steps for corrective action as requested by us. In the event of failure to comply with our requests, we may terminate the booking, stop any event immediately and / or ask the Client to vacate the premises immediately. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from the Client, their guest or any representative.

We reserve the right to refuse a Client, and their guest or any representative entry and accommodation if, on arrival, management reasonably considers that the person is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.


We do not discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability.

We expect all Clients, including their employees, representatives and sub-contractors to adhere to this policy and we may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.

External Purchases

No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients and their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel, for which a charge may be made.

Licensing and Statutory Regulations

The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.


When the Hotel supplies the Services which include any services supplied by a third party, the Hotel does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Hotel. The Hotel shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client. Except in respect of death or personal injury caused by the Hotel’s negligence, or as expressly provided in these Terms, the Hotel shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Hotel, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Client, and the entire liability of the Hotel under or in connection with the Contract shall not exceed the amount of the Hotel’s charges for the provision of the Services, except as expressly provided in these Terms.

Force Majeure

The Hotel shall not be in breach of this Agreement and shall have no liability whatsoever to the Client for death, personal injury and/or loss of damage to property or other loss or harm and/or if the Hotel does not provide the services under this Agreement due to the following circumstances:

  • Industrial action by the Hotel's employees
  • Industrial action by the staff of one of the Hotel’s suppliers Fire, lighting, loss of power, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism, the Hotel being damaged or destroyed
  • Postal bookings which do not reach the Hotel
  • Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Hotel, or any cause whatsoever (whether or not of the same kind or nature of the foregoing examples) beyond the reasonable control of the Hotel.

If any of the above occurs the Hotel may at its sole judgment and unfettered discretion make reasonable efforts to avoid any inconvenience to the Client.

No Responsibility for Client's Property.

The Hotel does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Client, its employees, Guests, representatives, invitees or contractors to the Hotel (cumulatively referred to as the “Client’s Property”).

The Hotel may, at the request of the Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Client’s Property. The Hotel will not assume custody or control of such articles, which remain on Hotel premises at the owner’s sole risk. In such an instance, the Client acknowledges and accepts that the Client shall remain responsible for the Client’s Property and shall not hold the Hotel liable in any manner whatsoever.

Client's Responsibility for Damage and Other Limitations of Hotel's Liability.

The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, their guests, employees, representatives, invitees or contractors and shall pay to the Hotel on demand the amount required to make good or remedy any such damage. Clients should ensure that valuables are covered by the Client's own insurance policy. The Hotel's liability is limited to the terms of the Hotel Proprietors Act 1956. Clients must report any loss of or damage to their property immediately on discovery to the Hotel's Management, and shall make themselves available to assist with any reports made by the Hotel to the police.

Clients shall not enter areas of the Hotel which are indicated as being closed to the public. The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a Client including their guests or representatives.


The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

Internet Facilities

Internet facilities are provided by third-party providers. The Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall have no liability whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify and hold the Hotel harmless from and against any claim. demand, suit, proceeding or prosecution  (including on a full indemnity basis all the Hotel's legal fees and expenses) arising therefrom.


The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.

Third Party Rights

None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.


No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.


Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.


If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.

Right of Set Off

The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whensoever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.


The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to hear, determine and/or settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.